Week 1 EOC: GREAT CUSTOMER SERVICE

Customer service is the assistance and advice provided by a company to those people who buy or use its products or services.  All interactions between a customer and a product provider at the time of sale, and thereafter.  Customer service adds value to a product and builds enduring relationship.  This act is only one main aspect, and the most important product since each employee should be aware that each customer wants to be treated with courtesy and respect.  In the modern world, one of the biggest compliments a company can get is about their great customer service.  I had countless of great customer service experiences.  Working in retail, gives me a perspective on both sides of the spectrum.  I believe customer service is a complete and undivided consideration of another person.  Being in the fashion world, a lot of my experiences are in the clothing retail realm of things.  I remember on instance, when I went into TopShop, I was greeted right away.  A girl came up to me, and started talking to me.  It seemed like we had a lot of things in common.  I was very pleased at her graciousness towards me.  Instead of making small talk with me she stood there, and our conversation was so genuine.  I told her I was looking for a pair of denim, and I couldn’t find it in the store anymore.  She told me it was sold out.  I was so upset, regretting why I didn’t purchase it when I first saw it.  The sales associate was very accommodating, and I felt like she understood me.  I gave her my name and number to see if it could turn up in my size, even at another store.  Weeks had passed, and I almost forgotten about it.  She called me back to tell me that they now do have it.  It was actually shipped for me from corporate.  I thought she forgot about me.  I was so happy!  To me, I feel like that is genuine customer service.  Simply, polite.